FAQs

At Pool Sidekick, we are open Monday to Friday from 9:00AM to 5:00PM. We are closed on Saturdays and Sundays. 

We provide our pool services in Burbank, CA and surrounding areas.

We accept many different types of payment including debit and credit cards, Zelle, and Venmo. We do prefer cards but are happy to accept payment however best suits our clients. 

At Pool Sidekick, on top of being experienced in what we do, we also have 5 core values that guide us through all of our jobs. 

1. NO CONTRACTS → We don’t tie customers down with contracts.
2. INTEGRITY → We do the right thing, every time.
3. UPFRONT PRICING → We have upfront pricing and don’t like hidden charges.
4. PROFESSIONAL → We are trained pool professionals who take pride in our work and are committed to the pool owners we serve.
5. RELATIONSHIPS → We value our customers and hope to make a difference in the lives of the families we serve.

When you hire a professional pool maintenance company, you are getting the freedom to enjoy your pool without having to worry about time consuming tasks. Our trained professionals take care of handling dangerous & hazardous chemicals, eliminating the need to make trips to the pool store or to store potentially hazardous chemicals. In addition, our techs have extensive experience maintaining and balancing the perfect water chemistry so that you can enjoy your pool without worrying whether the right levels exist or if there are potentially harmful bacterias in your pool. With a pool professional, you will have the peace of mind knowing your pool is in perfect, swim-ready condition.

We primarily offer a full service weekly maintenance option. Full service includes our 14-point complete cleaning and maintenance that keeps your pool in swim-ready condition at all times. 

Occasionally, we offer chemical only service for the more hands-on owner, which includes weekly balancing of water chemistry, emptying baskets, and pool equipment check.

Many pool owners have limited time and/or understanding of proper pool maintenance, water chemistry, and handling of potentially dangerous and hazardous chemicals. If you want to spend as little time as possible cleaning your pool, making trips back and forth to the pool store, figuring out proper water chemistry, and regularly checking your equipment, then full service is your best option. If you have an hour or two every week to vacuum and sweep your pool and empty baskets or if you have an automatic cleaner, chemical only service may be your best option. We can keep the water chemistry balanced as long as you take care of making sure the pool is clean. 

Every pool is different and requires a different level of service depending on size, landscaping (primarily leaves), and condition of equipment. Generally, full service starts at $140. Our upfront pricing includes usual chemicals (chlorine, acid, tabs) as well as two (2) filter cleanings per year. Other companies typically charge extra for filter cleanings (sometimes over $100 per cleaning) and tabs. There is a charge for conditioner every year at the beginning of swim season. That charge varies depending on the need of your pool.

Yes! We service your pool weekly on the same day to keep it in swim-ready condition. Occasionally because of weather or unforeseen circumstances, we may have to move your cleaning to a different day that week. If we do so, we will notify you promptly.

Due to the standard 48 week billing procedure, weekly service is determined on a 4 visit per month schedule (48 weeks of service out of a 52 week year). Four months out of the year have an extra service day (5th service day) which is NOT charged for and these extra days will be taken as vacation during the off season (cooler months), normally November through March. These weeks include Thanksgiving, Christmas, and two other floating weeks of which all customers will be notified in advance. At no time will your pool ever miss service for two weeks in a row.

We service pools Monday through Friday. Rarely, we may have to service your pool on a Saturday. If so, we will notify you promptly.

Nope! Our Hero’s Guarantee to you says we will never ask you to enter into a contract that binds you for a specific length of service. We operate on simple conviction that customers are family and if we do that well, we believe you’ll keep us around without the need for a contract.

We sure do. We offer repair services along with upgrading all of your equipment. One of the benefits of weekly pool service is having our trained techs monitor the health of your equipment regularly.

We primarily focus on providing quality and trustworthy services for residential pool owners. However, we do service a few commercial accounts. Contact us for more info or a quote.

We email detailed monthly service bills for the current month on the 10th of every month. You can pay by mailing a check, automatic bank draft, or by credit card.